Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information in the following categories:

  • Account Information: When you create an account, we collect your name, email address, and password. If you sign up via a third-party provider (e.g., Google or GitHub), we receive your name and email from that provider.
  • Payment Information: When you subscribe to a paid plan, our payment processor (e.g., Stripe) collects your payment details. We do not store your full credit card number on our servers.
  • Usage Data: We collect information about how you interact with the platform, including pages visited, features used, and timestamps.
  • Device Information: We may collect your IP address, browser type, operating system, and device identifiers for analytics and security purposes.

2. Financial Data Disclaimer

Chart GEX is an analytics and informational platform. We do not collect, store, or have access to your brokerage account credentials, trading account information, portfolio holdings, or transaction history. We do not connect to or integrate with any brokerage or trading platform.

3. How We Use Your Information

  • To provide, operate, and maintain the Chart GEX platform
  • To process your subscription and manage billing
  • To send transactional emails (account confirmation, password resets, billing receipts)
  • To send product updates and announcements (you may opt out at any time)
  • To analyze usage patterns and improve our services
  • To detect, prevent, and address technical issues or abuse
  • To respond to your support inquiries

4. Data Sharing

We do not sell your personal information. We may share data with the following categories of third parties:

  • Payment Processors: To process subscriptions and payments (e.g., Stripe).
  • Analytics Providers: To understand usage patterns and improve the platform (e.g., Google Analytics).
  • Infrastructure Providers: Cloud hosting and email delivery services necessary to operate the platform.
  • Legal Obligations: We may disclose information if required by law, regulation, legal process, or governmental request.

5. Data Retention and Deletion

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes. Anonymized, aggregated data may be retained indefinitely for analytics.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for authentication, security, and core functionality.
  • Analytics Cookies: Help us understand how visitors use the platform so we can improve the experience.
  • Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

7. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services (e.g., Google Analytics, Stripe). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

8. Children's Privacy

Chart GEX is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from someone under 18, we will delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our platform, you consent to the transfer of your data to the United States and other jurisdictions where our service providers operate.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, contact us at support@chartgex.com.

11. California / CCPA Rights

If you are a California resident, you have the right to: (a) know what personal information we collect, use, and disclose; (b) request deletion of your personal information; (c) opt out of the sale of your personal information (we do not sell personal information); and (d) not be discriminated against for exercising your CCPA rights. To make a request, contact us at support@chartgex.com.

12. Security Measures

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encrypted storage of sensitive data, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@chartgex.com.